T&C

Quotes and Invoices

  • Quotes are gst exclusive and will be subject to a 10% surcharge.
  • Orders are not confirmed until a deposit or full payment for the order is completed.
  • Quotes are valid for 2 weeks depending on notice given.
  • Dates will not be held available without a deposit.
  • All monies owed need to be paid 7 days before collection unless other arrangements
    have been confirmed.

 

Cancellations

  • Cancellations must be made in writing.
  • Bookings can be rescheduled up until 2 weeks before the event depending on availability.
  • Cancellations due to covid lockdowns can be rescheduled or a credit voucher supplied.
  • Cash refunds are not given. If cancellation is required a credit voucher will be
    issued. This does not include the 25% non-refundable deposit.
  • Credit vouchers will only be issued until 7 days before the booking. After this point
    no refund will be issued.
  • Credit vouchers are valid for 12 months.

Refunds

A 50% refund can be supplied if -

  • The product is returned in full
  • Evidence is supplied of the issue with the product
  • The product is returned within 24 hours.
  • Perth Cake and Cookie Co will not refund due to dislike of taste, texture or
    appearance of the finished product. By accepting the order, you are accepting
    the quality of work that Perth Cake and Cookie Co provides.
  • Perth Cake and Cookie Co will not refund due to poor handling of the product once it has left their care.
  • Perth Cake and Cookie Co will however take into consideration any feedback that is supplied about the finished product.

 

Flavour and Design Changes

  • Flavour changes will be accepted up to 2 weeks before the event, any changes sought
    within 14 days will be subject to availability.
  • Minor changes to the design can be made up until 5 days before the event, major
    changes can be made up until 2 weeks before the event.
  • Any changes required should be made in writing.
  • Any changes made may impact on the original quote and the quote can be changed to reflect the changes.
  • Any changes that may require updating may incur an administration fee.
  • Changes are subject to availability and the discretion of Perth Cake and Cookie Co.
  • Designs will differ slightly from any supplied examples. Perth Cake and Cookie Co
    respects the work of other cake artists and while we will use images as
    inspiration, we will not copy or imitate another artist’s work.

 

Allergies

  • Dietary changes are available such as gluten, dairy, egg and nut free, while every care
    will be taken the kitchen is not 100% free of these products.
  • Perth Cake and Cookie Co will not be responsible for any allergy related issues.

 

Alcohol

  • Any products containing alcohol are intended as a gift from the purchaser. The
    purchaser and recipient must both be over 18 years old, and identification may
    be sought.

 

Delivery, Setup and Collection

  • Delivery and setup are available depending on the order and availability.
  • Delivery surcharges may apply depending on the location of the venue.
  • Collection is available Monday – Saturday.
  • Perth Cake and Cookie Co recommends that cakes travel on the passenger side floor or
    nursed by someone in the car. Air-conditioned cars on hot days are recommended.
  • Please support the underneath of boxes while carrying any products.
  •  Once a product leaves the care of Perth Cake and Cookie Co it is no longer our responsibility and Perth Cake and Cookie Co
    will not be liable for any damages.

 

Storage

  • Cakes with edible images or fondant should not be placed in the refrigerator prior to
    serving. These products should be stored in a cool dry area out of direct
    sunlight.
  • Cakes with buttercream can be stored either in the fridge or a dry cool area out of
    direct sunlight.
  • Cookies should be kept in a dry cool area out of direct sunlight.
  • Perth Cake and Cookie Co recommends that products be consumed within 5 days of
    purchase. Heat sealed cookies are fresh in the packet for up to 4 weeks.

 

Stand Hire

  • Complimentary stand hire is available for orders above $100.
  • Stand hire is $25
  • A $50 refundable bond is required in all instances of hiring stands
  • The return of the bond depends on the state that the stand is returned in.
  • The stand is to be returned as it was collected.
  • The use of heavy cleaners such as dishwasher, scourer pads or harsh chemicals is not permitted.
  • The stand is to be returned within 48 hours.

Photos

Perth Cake and Cookie Co reserves the right to use any photos taken or supplied of
the products provided on social media, websites or advertising.

 

Consent

By placing an order you agree to all of the terms and conditions listed above.